FAQ

How much is shipping?

  • You can expect to pay a small shipping fee of $3 unless promotional Free Shipping is offered. Free + Shipping items are subject to separate shipping fee determined at checkout.

What if I didn't receive an order confirmation email?

  • If you did not receive an email confirmation for your order, please contact us at pocketswalletstore@gmail.com so that we can send out a copy to you.

How long until my order is shipped?

  • Please note that all orders are processed and shipped within 1 - 7 business days.

When should I expect to receive my purchase?

  • Please expect to receive your purchase within 14 days on average, but up to 35 business days (due to delays from Suppliers), not including processing time.

Why does it take so long for my purchase to be delivered?

  • We have carefully selected quality products that are being sourced, packaged, and shipped directly from our international warehouses. This not only allows for us to offer the items at ridiculously affordable prices, but results in a longer delivery time frame.

What will my package look like once it’s delivered?

  • Due our products being sourced, packaged, & shipped directly from our international warehouses, you should expect for your purchase to be delivered in an ePacket through the US Postal Service. Please note that the outside of the package may contain a customs form (required for international mail) and writing in both English and the native language of the international location the package was originally shipped from.

What about order cancellation…is this possible?

  • We offer customers the option to cancel orders made within a 24 hour period. After 24 hours, an order can no longer be canceled as the order has most likely already been processed.
  • In order to cancel order, please contact us at pocketswalletstore@gmail.com

What about returns…is this possible?

  • Returns are typically accepted only when items arrive already damaged, which requires photographical documentation. Please refer to our return policy for more details.

If necessary, how can you be reached?

  • Please contact us at pocketswalletstore@gmail.com